Overview
The Sensitive Words feature helps you filter unwanted words or phrases in chats. This protection prevents policy violations and blocks inappropriate content from being sent. AgencyKey includes a default list of restricted words that you can customize to fit your needs.Enabling protection
Use the Protection status toggle to enable or disable word filtering:- Enabled — messages containing restricted words are blocked before sending
- Disabled — no filtering is applied
Managing your word list
The Restricted words section displays all blocked words, one per line. Available actions:- Edit the text field directly to add or remove words
- Click Apply changes to save your modifications
- Click Restore default list to reset to the original word list
Searching words
Use the Search words… field to check if a specific word is blocked:- Word found (green) — the word is in your blocked list
- Word not found (red) — the word is not blocked
Using wildcards
The* symbol allows flexible matching patterns:
| Pattern | Blocks | Does NOT block |
|---|---|---|
| meet | only “meet” | meeting, meetup |
| meet* | meet, meeting, meetup | unmeet |
| *damn | damn, goddamn | damnation |
word*— blocks all words starting with the specified text*word— blocks all words ending with the specified text
What happens when triggered
When a restricted word is detected:- The message is blocked and not sent
- A notification appears explaining the block
- You must remove the restricted word to send the message