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Time zone

Sets your local time zone. All times in the interface will be converted to this zone. When to change: Set this to your actual location so timestamps in chats, reports, and schedules match your local time.
On your first sign-in, AgencyKey opens a required dialog if no time zone is saved yet. Confirm the detected zone or choose another one before continuing.

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How your time zone is applied

Your time zone is saved with your account, so it follows you on any device.
  • Across devices — the saved zone follows your AgencyKey user account.
  • Across the interface — chats, schedules, reports, and supported embedded views use the same selected zone.
  • After a change — the new zone is applied to displayed timestamps and future scheduling input.
If the saved zone is wrong, open Settings → Your Preferences → Date & Time, choose the correct zone, and let the change save.
If preferences cannot load at sign-in, the app temporarily falls back to the computer’s time zone until the saved setting loads.

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Week starts on

Choose which day begins the week in calendars and weekly reports. Options:
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

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Time format

Choose how times are displayed. Tip: 24-hour format is common in Europe and helps avoid AM/PM confusion.