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When an account shows Disconnected status, you need to reauthorize it to restore the connection.

Why accounts disconnect

How to reauthorize

1. Start the process

Go to Accounts and click Add Creator (same as adding a new account).

2. Choose the login proxy

Use the AgencyKey-managed login proxy or an available custom proxy, depending on your permissions. This login choice does not have to replace the creator’s saved proxy assignment.

3. Log in again

Log in to OnlyFans and complete any email, SMS, or 2FA challenge shown in the login window. A row marked 2FA Required needs this additional verification.

4. Confirmation

After successful login:
  • You’ll see “Session updated” notification
  • Account status changes from Disconnected to Connected
  • All your settings (name, proxy, team members) stay the same

What gets updated

Only the authentication is refreshed — everything else stays as it was.

Troubleshooting

Account keeps disconnecting

If an account frequently loses connection:
  1. Check for other logins — Is someone else logging into this OnlyFans account?
  2. Use a stable proxy — Frequent IP changes can trigger disconnections
  3. Check 2FA settings — Recently enabled 2FA requires reauthorization
  4. Consider a residential proxy — Some proxies are more stable than others

Can’t log in

If you can’t complete the login:
  1. Verify the OnlyFans credentials are correct
  2. Check if OnlyFans requires additional verification (email, SMS)
  3. Try another available login proxy to rule out proxy issues