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Use reauthorization when Accounts shows Login failed or OnlyFans asks for a code. A Syncing status means work is in progress; for Not starting, follow the support action instead of assuming the session expired.

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Why accounts disconnect

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How to reauthorize

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1. Start the process

In Accounts, use Reconnect for the affected model. You can also start from Add Creator and sign in to the same model. This requires account-add permission and the desktop app.

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2. Choose the login proxy

Use the AgencyKey-managed login proxy or an available custom proxy, depending on your permissions. This login choice does not have to replace the creator’s saved proxy assignment.

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3. Log in again

Log in to OnlyFans and complete any email, SMS, or 2FA challenge shown in the login window. A row marked OnlyFans asks for a code needs this additional verification.

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4. Confirmation

After successful login:
  • You’ll see “Session updated” notification
  • Follow the updated connection status; Connected can appear after synchronization starts
  • All your settings (name, proxy, team members) stay the same

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What gets updated

Only the authentication is refreshed — everything else stays as it was.

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Native OnlyFans Logout

The native Logout item inside the embedded OnlyFans menu is shown only to the Agency Owner and the system Admin role. A custom agency role named “Admin” does not receive this control. Other operators should ask an owner or system administrator when the OnlyFans session itself must be ended.
Native OnlyFans Logout ends the embedded OnlyFans session for the selected model and can require reauthorization before work continues. Verify the selected model first. It does not sign you out of the AgencyKey account or change the model’s saved proxy, team, or groups.

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Troubleshooting

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Account keeps disconnecting

If an account frequently loses connection:
  1. Check for other logins — Is someone else logging into this OnlyFans account?
  2. Use a stable proxy — Frequent IP changes can trigger disconnections
  3. Check 2FA settings — Recently enabled 2FA requires reauthorization
  4. Consider a residential proxy — Some proxies are more stable than others

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Can’t log in

If you can’t complete the login:
  1. Verify the OnlyFans credentials are correct
  2. Check if OnlyFans requires additional verification (email, SMS)
  3. Try another available login proxy to rule out proxy issues