Password Recovery

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When you need it

Use password recovery when you:

• Forgot your current password
• Need to reset your password for security reasons
• Suspect unauthorized access to your account

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Recovery process

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Step 1: Access recovery page

On the login page, click the “Forgot password?” link located below the password field.

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Step 2: Choose the new password

1. Enter your registered email address.
2. Enter and confirm the new password.
3. Click Save password and complete the captcha.

AgencyKey then sends a confirmation code to that email.

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Step 3: Confirm the reset

1. Check your inbox for the AgencyKey message.
2. Enter its 8-character confirmation code.
3. Click Continue.

The code is time-limited, so use it promptly. Requesting another code replaces the previous one; always enter the most recent code. Password requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number

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Step 4: Success

You’ll see a “Password reset successful” message. Click “Back to sign in” and log in with your new password. For account protection, a successful reset signs you out of every existing AgencyKey session.

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Troubleshooting

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Didn’t receive the code?

• Check your spam/junk folder
• Wait a few minutes and request a new code
• Verify you entered the correct email address

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Code not working?

• Follow the expiry shown in the message and request a new code if needed.
• Always use the most recent code received; an older code stops working after resend.
• The code can be entered in uppercase or lowercase.

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No access to email?

Contact support for assistance. Identity verification will be required to recover your account.