Where to find it
Open Employees → Shifts in the sidebar. Use the Shift history tab on the Shifts page to review past shifts.What you can do
- Create one-time and recurring shifts
- Assign employees to creators
- View shift coverage on a calendar
- Track open (uncovered) hours
- Review past shifts, sales, and message statistics
Page layout
- Filters — select date and creator
- Density toggle — switch between S (Compact), M (Default), and L (Comfortable) display modes
- Calendar — visual representation of shifts
- Create Shift button — add a new shift
Time zone
The calendar is displayed in the time zone from Settings → Your Preferences. A new shift is saved with that current time zone, which is shown read-only in the editor. Existing shifts keep the time zone saved when they were created, so changing Preferences does not rewrite their actual start and end moments.Shift History displays each shift’s dates and times in the time zone saved on that shift. Check the zone before comparing history with a report produced in another time zone.
Access and availability
The schedule follows your Shifts view permission and data scope. Creating, editing, and deleting shifts require the corresponding management permissions. View history is separate from schedule management, and reassigning sales in history requires shift editing access.Next steps
- Managing shifts — create and edit shifts
- Calendar view — visual shift overview
- Recurring shifts — set up repeating schedules
- Shift History — review completed shifts, sales, and attribution