Sending Messages

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Message composer

The message composer at the bottom of the chat includes several AgencyKey enhancements.

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Toolbar areas

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Sending text messages

1. Click in the text input area
2. Type your message
3. Click Send (or press Enter)

The Send button turns blue when your message is ready to send.

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Emoji

• Click emoji icons in the top toolbar for quick access
• Or use the emoji picker for full emoji selection

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Text formatting

Click the text formatting button (Aa) in the bottom toolbar to access formatting options: You can also choose text styles from the dropdown:

• Default
• Heading 1
• Heading 2
• Paragraph

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Attaching media

Click the media buttons in the bottom toolbar to add content:

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Vault integration

When you open the vault to select media, AgencyKey shows which items have already been sent to this fan:

• Dimmed items (50% opacity) — Already sent to this fan
• Normal items — Not yet sent

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Paid content (PPV)

PPV (Pay-Per-View) messages contain content that fans must purchase to unlock.

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Creating a PPV message

1. Click the price tag button in the bottom toolbar
2. Add media to your message
3. Set the price (minimum $3 USD)
4. Optionally add free preview media
5. Click Send

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Free preview vs. paid content

You can organize media into two zones: To move media between zones:

• Drag and drop media items
• Or use the arrow buttons on each item

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Setting the price

1. Click on the price field
2. Enter the amount (minimum $3)
3. The price appears on the sent message

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PPV message display

Sent PPV messages show:

• Price badge — The cost to unlock
• Paid/Unpaid status — Whether the fan has purchased
• Media thumbnails — Preview of locked content

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Scheduled messages

Schedule messages to send later or when the fan comes online.

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Setting a delay

1. Click the clock icon next to the Send button
2. Choose a delay option:

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Cancellation options

Configure when scheduled messages should be cancelled:

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Scheduled message indicator

Scheduled messages show a clock badge with the remaining time until they send.

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Scripts (message templates)

Scripts are pre-written message templates you can insert or send with one click.

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Using Scripts

1. Click the Scripts button in the top toolbar
2. Browse or search available scripts
3. Choose an action:

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The name variable

Scripts can include the {name} placeholder, which automatically replaces with the fan’s name: Script text: “Hey {name}, how are you today?” Sent message: “Hey John, how are you today?” The system uses this priority for the name:

1. Fan’s custom nickname (if you set one)
2. Default fan nickname (if configured)
3. Literal {name} (if no name available)

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Scripts with media and price

Scripts can include:

• Attached media (photos, videos, audio)
• Price (for PPV messages)

When you send a script with a price, it sends as a PPV message.

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Translation

AgencyKey has a dedicated Translation settings popover on every chat. Click the translate icon in the chat topbar to open it. The popover has two tabs — Chat translation and When typing — so incoming messages and your own typing are configured separately. Your choices are saved per chat and restored the next time you open the conversation.

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Chat translation

Use this tab to translate messages inside the chat.

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When typing

Use this tab to translate what you type before it is sent. When Auto-detect is selected, the detected language of the fan is shown below the selector so you can double-check what the system picked up.

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Translation provider

AgencyKey can translate through two services. You can switch between them depending on the quality you prefer or the language pair you need:

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Message statuses

After sending, messages show their delivery status:

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Message actions

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For your messages (outgoing)

Hover over a message or right-click to access actions:

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For Fan messages (incoming)

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Replying to messages

When you reply to a message:

1. Click the Reply button on any message
2. A reply preview appears above the composer showing:
   • Original author name
   • Message text (truncated)
   • Date sent
3. Type your response
4. Click Send — your message will be linked to the original

Click the X on the reply preview to cancel the reply.

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Pinning messages

Pin important messages for quick reference:

1. Click the Pin button on any message
2. The message is added to pinned messages
3. Click Pinned messages button in the chat header to view all pinned messages

Pinned messages show a filled pin icon instead of an outline. To unpin: Click the pin button again on a pinned message.

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PPV tab (in Insights Panel)

The right-side panel has a PPV tab showing all paid messages with this fan.

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PPV statistics

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PPV message list

Scrollable list showing all PPV messages:

• Message text preview
• Media thumbnails (up to 6 visible)
• Price and paid/unpaid status
• Send date

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Permissions

What you can do depends on your permissions:

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Tips

• Track vault usage — Dimmed items help you avoid sending duplicates
• Use scripts for efficiency — Pre-write common responses with {name} variable for personalization
• Schedule strategically — Use “When online” for important messages
• Check PPV stats — The PPV tab shows what price points work for each fan
• Enable translation — Communicate effectively regardless of language barriers