Introduction
Script Flows let you combine multiple scripts into a guided, multi-step conversation sequence. Instead of searching for the next script manually, a flow walks you through each step in order — keeping conversations consistent and saving time during complex interactions like sales funnels, onboarding sequences, or upsell chains.
You can find Flows by switching to the Flows tab at the top of the Scripts section.
Flows table
The Flows tab displays all your flows in a table with the following columns:
| Column | Description |
|---|
| Name | Flow name for quick identification |
| Description | Short summary of the flow’s purpose |
| Steps | Number of steps in the flow |
| Scripts | Number of unique scripts used across all steps |
Creating a flow
Click Add Flow to open the Flow Editor. Fill in the following fields:
| Field | Description |
|---|
| Flow Name | A descriptive name for the flow (required, up to 200 characters) |
| Description | An optional summary of when and how to use this flow (up to 1,000 characters) |
| Steps | The ordered list of conversation steps (at least one required) |
Adding steps
- Click Add Step at the bottom of the steps list
- Enter a step label that describes the purpose of this step (up to 150 characters) — for example, “Greeting” or “Offer premium content”
- Select a script to link to this step using the script picker
You can add up to 50 steps per flow.
Step variants
Each step can have up to 4 variants (also called conditions). Variants let you prepare different scripts for the same step depending on the fan’s response or situation. Each variant has its own label and linked script.
Use variants when a conversation can branch — for example, one variant for a fan who says “yes” and another for “maybe later.”
Reordering steps
Drag steps by the grip handle to rearrange them. The order you set here is the order the flow will follow during a chat conversation.
Editing and deleting flows
Manage existing flows using the action icons in the table:
- Pencil icon — opens the Flow Editor to modify the flow
- Trash icon — permanently deletes the flow
Flow deletion is irreversible. Make sure you no longer need a flow before deleting it.
Using flows in chat
Once a flow is created, it becomes available in the chat scripts modal under the Flows tab. When you select a flow, a guided runner panel appears in the chat that walks you through each step in sequence.
For more details, see Using Scripts in Chat.
Next steps
