Script Flows

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Introduction

Script Flows let you combine multiple scripts into a guided, multi-step conversation sequence. Instead of searching for the next script manually, a flow walks you through each step in order — keeping conversations consistent and saving time during complex interactions like sales funnels, onboarding sequences, or upsell chains. You can find Flows by switching to the Flows tab at the top of the Scripts section.

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Flows table

The Flows tab displays all your flows in a table with the following columns: Use the search bar to find flows by name. The table supports pagination and column visibility toggles, just like the scripts table.

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Creating a flow

Click Add Flow to open the Flow Editor. Fill in the following fields:

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Adding steps

1. Click Add Step at the bottom of the steps list
2. Enter a step label that describes the purpose of this step (up to 150 characters) — for example, “Greeting” or “Offer premium content”
3. Select a script to link to this step using the script picker

You can add up to 50 steps per flow.

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Filtering scripts by tag in the picker

The Script Picker lets you narrow the list of scripts by tag. The picker works with SCRIPT-type tags — the same tags you see on the Scripts library — so filtering by a tag returns the scripts assigned to it.

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Conditional step branches

A Conditional step lets you prepare different scripts for the same step depending on the fan’s response or situation. Each branch has its own label and linked script. A Conditional step can now have up to 10 branches, enabling longer decision trees without duplicating flows — for example, ten price tiers in a budget question, or ten response types in a qualifier.

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Reordering steps

Drag steps by the grip handle to rearrange them. The order you set here is the order the flow will follow during a chat conversation.

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Editing and deleting flows

Manage existing flows using the action icons in the table:

• Pencil icon — opens the Flow Editor to modify the flow
• Trash icon — permanently deletes the flow

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Using flows in chat

Once a flow is created, it becomes available in the chat scripts modal under the Flows tab. When you select a flow, a guided runner panel appears in the chat that walks you through each step in sequence. For more details, see Using Scripts in Chat.

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Next steps

• Scripts Library — Managing individual scripts
• Using Scripts in Chat — How to use scripts and flows during conversations