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Open a fan’s chat and use the right-side Insights / PPV panel to understand the current conversation without leaving it.
The panel always starts from the model selected in the left sidebar. Creator-specific values, editable profile data, lists, and OnlyFans actions belong to that model. Check the model before changing anything.

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Panel tabs

The panel can be collapsed to free space for the conversation. Insights sections can be collapsed and reordered. Drag the lower edge of Notes, Chat Summary, or AI Recon to change that block’s maximum height. Sections and controls that your role cannot access are hidden.

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Fan profile

The profile area can show:
  • subscription state and renewal/expiration information;
  • fan name or custom nickname;
  • country, state/region, and location;
  • local time calculated from available location data;
  • last online time;
  • birthday;
  • traffic source.
Editable fields open their own selector or editor. Changes apply to the active model’s fan record and are visible only to users with the corresponding access.
Set the country or region when it is known. The local-time field then makes it easier to contact the fan at a reasonable hour.

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Traffic source

Traffic source records where the fan came from. Choose an available source or, when your role permits, create a custom source for a campaign. Do not infer a source from conversation style alone. Leave it unknown when the fan or campaign data does not provide one.

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Subscription

The subscription badge can show: Dates and duration come from the current model’s OnlyFans data and may update after the next refresh.

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Chat Stats

Chat Stats are lifetime values for this fan with the current model. A missing or zero-looking value is not always proof that the fan never paid. Data may still be syncing, unavailable for that metric, or outside the source used by the panel.

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Agency and Global Stats

When permitted, the panel can also show source-deidentified aggregate signals contributed by other participating models:
  • Max Spent;
  • Avg. PPV Price and Max. PPV Price;
  • PPV Paid Rate across models;
  • Peak Buying;
  • Favorite Content and Favorite Topics;
  • Preferred Tone.
This section uses Platform Stats Sharing, independently of AI Recon Sharing. The heading tells you which scope is active: New agencies default to Entire CRM, but the agency default or a model override may change it. Participation is reciprocal and the source model/agency is not identified. See Data Sharing.
Chat Stats and shared statistics answer different questions. Chat Stats are about the selected model; Stats by agency or Global Stats use only the source-deidentified pool allowed by the selected model’s sharing level. The source model and agency are hidden, but the result remains tied to the fan in the current chat.

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Non-paying signal

When enough shared purchase/activity data is available, AgencyKey may show Non-paying instead of a cross-model maximum. The chat filter is named Hide non-paying. This is a prioritization signal based on available cross-model behavior, not a fact about the fan’s finances or a promise about future purchases. It can be absent when shared statistics are disabled or insufficient.
Do not automatically refuse service or make personal claims because of the Non-paying signal. Combine it with the current conversation, current-model payment history, and your agency’s policy.

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Lists and Smart Lists

The panel can show the custom lists and Smart Lists associated with the fan.
  • Use Add to list to add the fan to a regular list.
  • Remove a regular-list chip when the fan no longer belongs there.
  • Smart List membership is calculated from that list’s rules; change the rules in Smart List settings instead of treating the badge as a manual tag.
Available lists and actions are scoped to the selected model and your permissions.

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Notes

Notes store team context that the fan does not see.
  • Maximum length: 5,000 characters
  • Changes save when you leave the field
Use notes for confirmed preferences, dates, boundaries, or handover context. Separate facts from guesses, especially when copying information from AI-generated tools. After a connection problem, reopen the chat and confirm that an important note persisted before relying on it for handover. If you can translate chats, open the section gear and enable Translate note. AgencyKey shows a translated copy using the chat’s Translate chat to language while the original note remains editable.

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Chargeback warning

A Frequent chargebacks banner can appear when recorded payment disputes are significant enough to trigger the warning. Treat it as a prompt to review the fan’s payment history and follow your agency’s risk policy. The banner does not replace checking the current transaction or OnlyFans status.

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PPV tab

The PPV tab shows paid chat messages for the active model and fan. Depending on the message, you may see:
  • text and media preview;
  • price;
  • paid or unpaid state;
  • send date.
A message scheduled in the OnlyFans queue is not yet a sent chat message, so look for it in Scheduled Messages until it is delivered.

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Permissions

Typical controls are separated into permissions for: If a section is missing, check both your role and the selected model’s sharing/access settings.

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Troubleshooting

  • Shared values are masked or the section is missing — Don’t share masks the values; missing View platform stats access hides the section; an enabled scope may still have no eligible shared data.
  • A value differs from another model — Creator-specific totals and sharing scopes are intentionally isolated.
  • A note did not persist — Keep a copy of the text, check your connection and permission, then enter it again and leave the field to save.
  • A PPV is not in the chat — If it was scheduled but not sent yet, check the OnlyFans Scheduled Messages queue.