Segment Types

Documentation Index

Fetch the complete documentation index at: https://agencykey.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Segments allow you to automatically categorize fans based on their behavior and engagement level. Each segment type uses different criteria to group fans.

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New fans

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Description

Fans you have never messaged. These are subscribers who joined but haven’t received any communication from you yet.

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Settings

• No additional parameters required
• Automatically detected based on message history

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Use cases

• First contact with new subscribers
• Welcome messages and onboarding
• Initial engagement campaigns

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Number of messages

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Description

Fans grouped by total reply count. This segment helps identify engagement levels based on how many times a fan has responded to your messages.

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Settings

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Example segments

• 0-5 replies: “Beginners” - New to conversations
• 6-20 replies: “Active” - Regularly engaged fans
• 21+ replies: “VIP” - Highly engaged superfans

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Spending segments

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Description

Fans grouped by total spending amount. Categorize subscribers based on how much they’ve spent on tips, PPV, and other purchases.

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Settings

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Example segments

• $0-$50: “Economy” - Budget-conscious fans
• $51-$200: “Medium” - Regular spenders
• $201+: “Premium” - High-value customers

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Lost contacts

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Description

Fans who haven’t replied for a selected number of days. Use this segment to identify and re-engage inactive subscribers.

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Settings

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Use cases

• Reactivating inactive fans
• Sending reminders and special offers
• Win-back campaigns for dormant subscribers

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Creating segments

To create a new segment:

1. Navigate to Fan Lists in the sidebar
2. Click Add Segment
3. Select the segment type
4. Configure the parameters
5. Save your segment

Segments update automatically as fan behavior changes.