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Use personal settings to make AgencyKey fit the way you work without changing settings for the rest of your team. Dates and time, shortcuts, alerts, language, theme, and sensitive-content display are configured in separate places.

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Where to find it

Personal settings are split across several locations:

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What you can do

  • Choose the interface theme and language; blur media in the desktop app
  • Set your time zone, time format, and first day of the week
  • Edit desktop keyboard shortcuts and configure notification sounds on their own pages
  • Update your profile, password, and two-factor authentication

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Settings menu

Click the Settings gear in the top-right corner. Theme and language are available in web and desktop; the extra desktop controls appear only in AgencyKey Desktop.

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Theme

Open Settings → Theme and choose:
  • Light — Light background, dark text
  • Dark — Dark background, light text
  • System — Follows your operating system setting

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Language

In the same menu, choose the interface language:
  • English
  • Russian
In the desktop app, the native application menu (File, Edit, View, Window, Help) is also translated to Russian when the system language is Russian or when you switch the app language to Russian.

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Blur media (desktop app)

Turn on Blur media to hide sensitive content when sharing your screen or working in public. This control is available only in AgencyKey Desktop and is stored locally in the app. Keyboard shortcut:
  • Mac: Command+Shift+B
  • Windows: Ctrl+Shift+B
Theme, language, and desktop display controls are saved locally. They don’t sync as personal CRM preferences between browsers or devices.

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Preferences page settings

Open the Preferences page from the sidebar: Settings → Preferences Set the Time zone, Time format, and Week starts on value here. These date-and-time settings sync to your account and save automatically.

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Keyboard Shortcuts and Notifications

  • Open Settings → Keyboard Shortcuts in the desktop app to review or change shortcut bindings. Shortcut edits remain pending until you click Save; they are stored for the desktop app rather than synced with your CRM account across devices.
  • Open Settings → Notifications to choose sound events, sounds, and volume. Notification settings sync to your account.

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Account page

Open the Account page from the sidebar: Settings → Account The page includes these sections:

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Profile

  • Avatar — Click the profile image to upload a JPEG, PNG, WebP, or GIF up to 10 MB. Preview and save it, or use the remove control to clear it.
  • Email — Your account email (read-only)
  • Username — A display name visible to other team members. Must be 3-30 characters, lowercase letters, numbers and underscore only. Click Save to apply changes.

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Password

Change your account password. Enter your current password and a new password, then click Save. A successful change signs you out of all AgencyKey sessions, including the current one.

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Two-factor authentication

Enable an authenticator app, email codes, or both. Save the one-time recovery codes before closing the setup dialog. See CRM account security.

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Danger Zone

At the bottom of the Account page, you will find the Danger Zone section. This section is available to agency owners. Delete agency closes the entire agency workspace, not only the Owner’s personal login. Team access is revoked immediately and the action cannot be reversed from the application. To delete the agency:
  1. Toggle the safety switch to enable the delete button
  2. Click Delete agency
  3. Confirm the action in the dialog
This action affects the whole agency. It removes active CRM access but is not a promise that every record is immediately erased. Some information may be retained where required for legal, security, fraud-prevention, or operational purposes. For a personal-data deletion request, contact support and refer to the current privacy policy.

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Access and availability

Personal preferences are available to every signed-in user. The Keyboard Shortcuts settings page is available in the desktop app. The agency Danger Zone is available only to the Owner.

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Next steps