Refund Policy

Effective and last updated: August 1, 2026

This Refund Policy explains when and how AgencyKey refunds subscription charges and returns unused paid balance. It forms part of our Terms of Service.

1. Scope

AgencyKey is provided to agencies and creators acting for professional or commercial purposes. It is not offered for personal, family, or household use.

This Policy covers charges made by AgencyKey, including creator subscriptions and the paid portion of an agency balance. It does not govern fan payments, refunds, or chargebacks made on OnlyFans or another third-party service.

2. When a full refund is available

We provide a full refund of the affected charge when:

  • the same AgencyKey charge was made more than once;
  • the amount or pricing tier charged by AgencyKey was incorrect;
  • a creator subscription renewed after renewal had been cancelled before the renewal date; or
  • confirmed AgencyKey-caused unavailability of core functionality was not restored within three business days.

If only part of a charge was incorrect, we refund the incorrect difference and leave the valid part of the charge in place.

3. Accidental renewal

An accidental creator subscription renewal is eligible for a full refund if you submit a complete request within 48 hours after the renewal and no paid use occurred for that creator after the charge. A full refund ends the refunded paid period immediately.

4. Service unavailability

For confirmed continuous AgencyKey-caused unavailability, compensation is calculated as 1/30 of the affected creator's latest 30-day subscription charge for every complete 24 hours of unavailability. If core functionality is not restored within three business days, you may request a full refund of the latest affected creator subscription charge.

Submit an unavailability claim within 14 days after the incident. Partial compensation does not shorten the paid period. A full subscription refund ends that paid period immediately.

5. Unused paid balance

You may request the return of unused paid agency balance after all outstanding subscription charges and other amounts owed to AgencyKey have been settled. Promotional credits, bonuses, and trial value are not refundable for cash.

For refund calculations, promotional credits are treated as used before paid funds. The refundable remainder is calculated in USD. An external return is sent to the original payment method where available or, for a crypto payment, to a verified address on the same network. We deduct only actual payment-provider, conversion, or network fees and do not add an AgencyKey refund fee.

6. How approved refunds are delivered

An approved amount is first credited to your AgencyKey balance. You can leave it there for other creator subscriptions or ask us to return it externally under Section 5.

Removing a duplicate charge, correcting a price difference, or granting partial downtime compensation does not end access. A full refund for an accidental renewal or an affected subscription period ends that paid period immediately.

7. Request deadlines

  • Accidental renewal: within 48 hours after the renewal.
  • Service unavailability: within 14 days after the incident.
  • Duplicate or incorrect AgencyKey charge: no special 14-day contractual cutoff applies. Legal limitation periods still apply, and early notice helps us verify the charge faster.
  • Unused paid balance: while the balance and the records needed to verify it remain available, subject to applicable law.

8. How to request a refund

Send your request through one of these channels:

  • email: billing@agencykey.com;
  • Telegram: AgencyKey Support; or
  • if you joined through our BlackHatWorld Marketplace listing, a private message to the official AgencyKey seller account that published the listing.

Please include:

  • the email address of the AgencyKey agency;
  • the affected creator, charge date, amount, and time zone;
  • the reason for the request; and
  • for a crypto top-up, the asset, network, and public transaction hash.

Never send a wallet recovery phrase, private key, password, verification code, or session credentials. We do not need them to review a refund.

9. Review and processing time

We review a complete request and respond within five business days. After an external return is approved and the destination is verified, we process it within ten business days. A business day is Monday through Friday, excluding public holidays in Romania. Banks, payment providers, and blockchain networks may take additional time to complete delivery.

10. Payment disputes and chargebacks

While a payment dispute is open, we may temporarily restrict outgoing paid operations corresponding to the disputed amount. If the disputed balance has already been used, the amount may be recorded as an outstanding balance. We restore the affected access after the dispute is resolved and any confirmed outstanding amount is settled. A chargeback alone does not result in an automatic lifetime ban.

11. Prices and mandatory rights

The AgencyKey subscription price displayed before a charge is the final AgencyKey product price. Applicable taxes and third-party payment, conversion, or network fees are separate where relevant.

Nothing in this Policy limits rights that cannot lawfully be excluded. Policy changes apply prospectively from the updated date shown above and do not reduce an already approved refund.

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