> ## Documentation Index
> Fetch the complete documentation index at: https://agencykey.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Shifts

> Plan and assign shifts across creators and employees

Use Shifts to plan team coverage across creators, spot uncovered hours, and review who worked when. The calendar keeps one-time and repeating schedules together, while Shift History preserves past work and its attributed sales.

## Where to find it

Open **Employees → Shifts** in the sidebar. Use the **Shift history** tab on the Shifts page to review past shifts.

## What you can do

* Create one-time and recurring shifts
* Assign employees to creators
* View shift coverage on a calendar
* Track open (uncovered) hours
* Review past shifts, sales, and message statistics

## Page layout

* **Filters** — select date and creator
* **Density toggle** — switch between **S** (Compact), **M** (Default), and **L** (Comfortable) display modes
* **Calendar** — visual representation of shifts
* **Create Shift button** — add a new shift

## Time zone

The calendar is displayed in the time zone from **Settings → Your Preferences**. A new shift is saved with that current time zone, which is shown read-only in the editor. Existing shifts keep the time zone saved when they were created, so changing Preferences does not rewrite their actual start and end moments.

<Tip>
  You can change your default time zone in Settings → Your Preferences.
</Tip>

<Note>
  Shift History displays each shift's dates and times in the time zone saved on that shift. Check the zone before comparing history with a report produced in another time zone.
</Note>

## Access and availability

The schedule follows your Shifts view permission and data scope. Creating, editing, and deleting shifts require the corresponding management permissions. **View history** is separate from schedule management, and reassigning sales in history requires shift editing access.

## Next steps

* [Managing shifts](./managing) — create and edit shifts
* [Calendar view](./calendar) — visual shift overview
* [Recurring shifts](./recurring) — set up repeating schedules
* [Shift History](./history) — review completed shifts, sales, and attribution